AxQuisite e-Commerce Solution

Businesses always face challenges such as inconsistent customer experiences, inefficient order fulfilment processes, missed sales opportunities, high operational costs, and limited scalability. These hurdles can hinder the business's growth and profitability. Our solution addresses these challenges head-on by offering a unified customer experience, streamlined order fulfilment, increased sales opportunities, reduced operational costs, enhanced customer engagement, data-driven insights, scalability and excellent security.

AxQuisite E-commerce Solution is an AI-powered omnichannel and multi-outlets business transactions system. It provides enterprise-grade technology to Small and Medium Enterprises (SMEs) with a comprehensive platform to manage their daily e-commerce operations efficiently and effectively. The solution is extensible and future-proof as it can be customised to meet your business needs.

Benefits

Unified Customer Experience

Centralised customer database and order management enable businesses to provide a consistent and seamless experience across all channels. Whether customers interact with the brand online, in-store, via mobile app, or through social media, they receive personalised service, access to their order history, and consistent communication, fostering loyalty and satisfaction

Reduced Operational Costs

With AI-powered chatbots, customer inquiries are addressed 24/7 across all channels. Customers can instantly access assistance for product questions, order assistance, or technical support, resulting in quicker resolutions and increased satisfaction. Human agents intervene only when the chatbot cannot provide a suitable response. By automating routine tasks and common queries, businesses liberate human agents to tackle more intricate issues, boosting efficiency and productivity while lowering operational costs

Enhanced Scalability

Our solution is inherently scalable, allowing businesses to expand their operations and add new channels, locations or outlets without the need for significant infrastructure changes. Whether opening new stores, launching additional websites, or entering new markets, businesses can easily scale their omnichannel operations to accommodate growth and evolving customer needs

Efficient Order Fulfilment

Centralised order management also streamlines the fulfilment process by providing real-time visibility into inventory levels and order status across all channels. The solution utilises a process-oriented design that promotes the business to operate smoothly and efficiently, boosting productivity and customer satisfaction

Enhanced Customer Engagement

By offering new registration and referral campaigns, discount vouchers, memberships, and loyalty points, businesses can actively engage customers and encourage repeat purchases. These features enable businesses to foster relationships and deliver timely, personalised interactions across multiple channels, ultimately enhancing customer engagement and loyalty

Highly Secure

With secure APIs, all data exchanges are encrypted, shielding sensitive information. Permissions control limits access to authorised users, reducing the risk of breaches. One-time passwords add an extra layer of authentication, preventing unauthorised account access. An audit trail tracks administrative actions, promoting transparency and accountability. Regular software updates mitigate vulnerabilities, safeguarding data integrity. Together, these measures create a resilient platform, instilling confidence and safeguarding against threats

Increase Sale Opportunities

With an AI-based recommendation engine, the solution can support upselling and cross-selling in the shopping and checkout workflow. With minimal administrative efforts, this can result in higher sales transactions and customer satisfaction.

Data-driven Insights

By analysing data from sales and support interactions, businesses can extract valuable insights into customer behaviour, sentiment, and trends. These insights empower strategic decision-making and inform marketing initiatives, enabling businesses to make data-driven decisions that drive growth and enhance overall performance

Short Time To Market

Leveraging a proven and extensible software platform accelerates development by providing a reliable foundation, and minimising customisation time. Extensible software modules further expedite time to market by offering pre-built components for easy integration and customisation. By utilising these resources, businesses can shorten development cycles, reduce time to market, and gain a competitive edge

System Features

Omnichannel Sales

The system supports a seamless shopping experience across multiple channels, including physical stores, websites and mobile apps. This unified experience enables customers to browse, purchase, and interact with the brand through their preferred channels, leading to higher satisfaction and loyalty.

Memberships

The membership feature efficiently handles customer profiles, granting access to exclusive services, benefits, and privileges tailored to their membership tier. With various membership levels, certain content and perks are restricted, enhancing the exclusivity and value of each tier. This functionality not only fosters customer loyalty but also boosts sales by incentivising membership upgrades and recurring purchases

Branded Games

This feature engages customers through interactive, brand-themed games. Integrated with loyalty rewards and shareable content, it increases time spent on-site, boosts brand engagement, and encourages repeat visits and interactions. The branded game can also be used to educate and create awareness of the details of the business’s products

AI Powered

Utilising advanced AI technology, the solution features a cutting-edge chatbot powered by the Generative AI engine, ensuring swift and accurate responses to customer inquiries with minimal administrative effort. Human operators seamlessly intervene when necessary, maintaining fluid communication.

Additionally, our machine learning recommendation engine intelligently promotes additional purchases by automatically suggesting products and services that are similar, complementary or trending. The engine can also personalise the recommendations based on the customer’s purchase history and demographics. These recommendations enhance revenue and customer satisfaction effortlessly

Business Intelligence

In addition to website analytics that analyses the visitors to the website, the system consists of a Customer Dashboard that includes out-of-the-box analysis of Customer Lifetime Value and Customer Segmentations. The customer segmentation analysis can help to strategise for targeted communication and marketing campaigns

Multiple Outlets Support

The solution offers seamless support for multiple outlets, allowing businesses to manage operations across various outlets efficiently. Businesses can customise and assign different configurations for each outlet. With centralised order management and synchronised customer data, businesses can also effortlessly scale their operations while maintaining consistency and coherence across all outlets

Marketing Campaigns

The Marketing Campaigns feature empowers businesses to engage and reward customers effectively through various strategies. From registration rewards and referral incentives to personalised rewards and loyalty points, businesses can tailor campaigns to target different customer segments. Additional incentives could be birthday and membership anniversary rewards, which foster a sense of appreciation and loyalty. With the ability to distribute reward vouchers and customise offers, businesses can drive customer engagement and retention while maximising the impact of their marketing efforts

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